Terms & refund policy

Plain English. Last updated April 30, 2026.

What you're paying for

Your $249 buys a one-time custom written report (the "AI Workflow Teardown") for a single business, plus an optional 30-minute follow-up call within 14 days of delivery. It does not include implementation work, ongoing advisory, or any software licenses.

Delivery

• You'll receive an intake form within 1 hour of purchase.
• We deliver the report within 48 hours of receiving your completed intake form.
• If we miss the 48-hour window for any reason on our side, you can request a full refund or a $50 credit toward an implementation retainer — your choice.

Implement-and-prove guarantee

We stand behind the recommendations. The terms of the guarantee:

1. Implement at least one recommendation as written. "As written" means using the prompt, tool, and configuration described in that section of the report — or a documented good-faith equivalent.
2. Run it for at least 14 days within 30 days of delivery.
3. If you can't show recovered time worth $249 or more, reply to your delivery email with all three of the following:
   • Which recommendation you implemented (the section title).
   • A screenshot or short Loom showing the tool / automation set up.
   • A one-paragraph note describing what happened — what you tried, where it broke down, what you observed.
4. We'll refund the full $249 within 5 business days.

The guarantee is a goodwill commitment, not a legal entitlement. Once the report is delivered, payment is for services rendered. Refund requests submitted after 30 days, or without all three items above, will be declined. We reserve the right to decline refund requests we judge to be abusive or made in bad faith — for example, claims that no implementation was attempted, or requests where the deliverable has been forwarded to third parties.

Confidentiality

• We do not name you, your business, or your team publicly without explicit written consent.
• We may share anonymized and aggregated findings publicly — for example, "audited a 4-person law firm this week, found $4,200/mo of automation." Your industry and team size are not considered identifying. Your name, location, and any unique workflow details are.
• You may opt out of even anonymized sharing by replying "no marketing" to your delivery email. We honor that within one business day.

License to use the report

The report is yours to use however you want inside your business — print it, share it with your team, hand it to a developer to implement. You may not resell it or repackage it as your own service. Prompts and SOPs included in the report are released under a permissive license: use them, modify them, deploy them.

Things we don't do

• We don't store, process, or transmit your customer data.
• We don't sign BAAs, NDAs, or DPAs at the $249 price point. If you need any of those, contact us about a custom engagement before purchasing.
• We don't offer audits to companies with more than 25 employees, regulated entities (banks, hospital systems, public companies), or anyone whose primary business model is reselling AI services. Refunds issued automatically if you fall into one of these categories.

Disputes

If something goes wrong, email first. We answer within one business day and we'd rather refund a borderline case than spend a week arguing. Filing a chargeback before contacting us forfeits the implement-and-prove guarantee and may result in our declining future service.

Contact

Reply to your receipt or your delivery email. Both reach a human within one business day.